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Quotation and Technical Support Engineer - German Speaker 01.04.2024 - Eaton · Ruma Eaton · Ruma Quotation and Technical Support Engineer - German Speaker What Will You Do Manage technical inquires (deliver-to-order, configuration-to order) and draft technical quotations based on electrical diagrams, lists of material, tender documents, technical data within the deadlines. Manage BG Simulations with the simulator tool and prepares the requested output Manage cross references and provide technical support in choosing the components among the EATON product portfolio and competitors Assist internal and external customers with product selection and application assistance via email and phone Provide L1 technical support (hardware and/or software) related to EATON BG portfolio via phone/email/webchat etc Takes responsibility over the case until final resolution by resolving or escalating the case to L2/L3 or quality departments and keeping the clients informed about their case while keeping the SLA Initiates site interventions with service partners or field service engineers Initiates RMA process and product replacements/spare part orders together with the sales organizations and order management/logistic teams Provide support in testing for the development of engineering softwares and tools for design and quotations Support the localization of in-country based technical and commercial documentations Assist customers to resolve hardware and/or software issues which might involve escalations to L2 and above technical support engineers, R&D and Product Managers Drive customer loyalty through quality of service, improved value and through a high-performance culture Own and drive the technical knowledge and expertise for the EVCI product families and help in knowledge sharing sessions for new joiners and colleagues in the BSC Participate actively on CI projects and initiatives to increase productivity and efficiency from team and BSC activities. Qualifications Engineering or equivalent Technical Degree (Electrical is an advantage) Proven experience in Electrical field/Industrial Engineering Skills Advanced understanding of electrical products and applications Analytical mindset, sales and business acumen Fluent in English and in German  Povezani POSLOVI 01.04.2024 Quotation and Technical Support Engineer - German Speaker Eaton · Ruma 16.02.2024 Proizvodni Inženjer Eaton Electric S. Mitrovica 20.05.2023 Product Manager Electrical Enclosures Eaton Electric Beograd 05.05.2023 Procesni inženjer - pripravnik, Inženjer sistema kvaliteta - pripravnik Eaton Electric S. Mitrovica 20.02.2023 Quotation & technical support engineer Eaton Zemun 10.02.2023 Inženjer održavanja mašina, Procesni inženjer Eaton Electric S. Mitrovica 30.01.2023 Quotation & technical support engineer Eaton Zemun 18.11.2022 Energy Transition in Buildings - Inside Sales Engineer & Technical Support Eaton Zemun 23.09.2022 Quotation & technical support engineer Eaton Zemun 16.09.2022 Energy Transition in Buildings - Inside Sales Engineer & Technical Support Eaton Zemun |
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