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02.10.2026 - Eaton Beograd - Senior Software & Connectivity Support Engineer (Industrial / Electrical Systems) Eaton Beograd Senior Software & Connectivity Support Engineer (Industrial / Electrical Systems) We are looking for a senior technical support engineer who acts as the first escalation point for complex software and connectivity issues within Eaton’s electrical and energy‑management portfolio. In this role, you will support customers, partners, and internal teams by troubleshooting non‑standard software and networking issues, working closely with R&D, product management, and L3 engineering teams, and contributing to process improvement, knowledge sharing, and customer satisfaction initiatives. The position combines advanced technical troubleshooting, customer‑facing communication, and internal technical leadership in an industrial environment. What You`ll Do Act as first escalation point for non‑standard software and connectivity issues Diagnose and resolve complex customer cases in collaboration with L3 engineers, R&D, and Product Management Provide advanced technical support via phone, email, and web‑based channels Support trial licence management and deployment for partners and customers Deliver technical training to partners, customers, and internal teams (remote and onsite) Contribute to process improvements, documentation, and knowledge‑base development Participate in continuous improvement (CI) initiatives and best‑practice sharing Support technical reporting and KPI tracking at team level Act as a trusted technical expert for software and connectivity topics in the electrical portfolio Qualifications And Skills Core technical skills: Software troubleshooting (industrial applications) Networking fundamentals (TCP/IP, industrial communication protocols) Electrical products & energy‑management systems Software‑hardware interaction Technical documentation Professional Skills Customer‑facing technical communication Structured problem‑solving Cross‑functional collaboration Training & knowledge transfer Continuous improvement mindset Languages Fluent Business English (mandatory) French (very nice to have)  |
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