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31.05.2024 - Schneider Electric Novi Sad - Product Adoption Specialist

Schneider Electric Hub · Novi Sad

Product Adoption Specialist

What will you do?
Build a knowledge base:
Esri`s Utility Network + ArcFM Configuration for the Utility Network
Deep understanding of the application domain and tooling
ArcGIS Pro, Editor XI
Designer XI
Assigned to a project
Attend workshops early in the project
Build relationships – both with the project team and with the customer core team
Advocate for early client use in their own environment with their own data (adjust how the project team)
Maintain starter kit
Consider other tools
Advocate in R&D for implementation tooling or assist
Use the product A LOT – test, try out use cases, reproduce customer designs & prints, know EVERY tool
Show how to use the product to solve their use cases
Partner training, training in general, knowing where resources are
Advocate to R&D customer needs and use cases - Reverse demo client use cases to R&D
Test development builds and new functionality against customer scenarios
Review Assist Channels to identify what gaps exist in the product and initial knowledge share
Attend recurring client escalation meeting between RSC and R&D
Please note: Applicants must be open to working partly overlapping hours with Mountain Time (availability until 6 or 7pm, a few times a week).
What qualifications will make you successful?
Ability to manipulate the system to address customer problems
Interest, ability, and technical knowledge to absorb deep product and system knowledge end to end. Including:
UI interaction
Services and cloud interaction
Configuration
Data scenarios & research
Curiosity mindset – attending client workshops with a desire to understand client problems. Make clients feel heard and listened to. Explore client needs instead of reacting to client needs.
Understand the prioritization process for both a client’s needs and R&D backlog prioritization with PMs.
Relationship building with clients, project teams, partners, and R&D
Listen & communicate in a timely, respectful manner
BS in Computer Science, Computer Information Systems, Electrical Engineering or equivalent level of degree and experience.
Requires a minimum of 3-5 years of experience

What`s in it for me?
Hybrid working model (WFH or Office) & flexible working hours
24-30 days of annual leave
International team with the possibility for training & upskilling in the US
Gym & sports activities
Learning & Development for each employee (including internal platforms & additional budget)
Having a chance to be mentored by any worldwide expert inside Schneider Electric
The financial, legal, and psychological assistance program
Private health insurance
Summer recharge program during July and August
Lunch inside our Hub with discounts
Family policy – Parental leave and Care leave
Recognition culture through our own StepUp platform & annual bonus
Building a career in the #1 world sustainable multinational company




Povezani poslovi :

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Project Engineer - Power Solution Lead
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