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05.11.2026 - Drydocks World Beograd Lead Designer - Electrical, Lead Electrical Engineer, Senior Project Engineer, Project Engineer (HV) 05.11.2026 - Mott MacDonald Beograd Principal Electrical Engineer, Senior Electrical Engineer, Electrical Engineer (Cables) 05.11.2026 - GE Vernova Srbija Power Grid Study Expert 05.11.2026 - Positive Tech Novi Sad ADMS / DMS experts 05.11.2026 - SeloRay Srbija Renewable Energy Project Manager 05.11.2026 - Schneider Electric Beograd Commercial Customer Support 30.10.2026 - Stroj Engineering Beograd Elektroinženjer u odeljenju analize projektne dokumentacije (više izvršilaca)
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05.11.2026 - Schneider Electric Beograd - Commercial Customer Support Schneider Electric Beograd Commercial Customer Support What will you do? Provide first level general support pre-sales and post-sales, telephone, mail and electronic to SE customers and partners or assure a proper escalation to the first level technical support: price & availability, product selection, product substitution, answer question on catalog or on-line application, support on on-line self service tools; Responsible for answering incoming telephone calls, e-mails, web based tickets and prioritizing customer`s support needs; Order Management: enter, change, manage requests related to orders in cooperation with country representatives; Provide support to the customers for commercial and logistic returns product; Provide support to the customers for solving the logistic and commercial complaints; Proactive information communication; Complete documentation and follow up on all commitments and customer details; Actively create/modify knowledge database; Collaborate with Marketing on new product launches Ongoing proactive research and learning about new products, technologies and applications; Participate in the interaction center`s continuous improvement process; Liaise between customers, After-Sales and Marketing regarding Product Quality Returns. Acts as back-up for the colleagues who offer customer service support in the same language when they are not in the office and/or for the colleagues who offer support in a different foreign language in English when they are not available. What qualifications will make you successful? Education: Associate`s Degree requested, Bachelor`s Degree preferred; Fluent in English; Previous experience in customer support or sales is desirable; Working electrical knowledge an advantage. Ability to multi task (logging queries while speaking with customers); PC skills (Microsoft, Windows, ERPs); Basic aptitude for learning technical concepts essential; Excellent interpersonal, communications and time management skills; Ability to work on own initiative, but also as part of a team; Strong verbal and written communication skills are required; Flexible and having the ability to learn quickly; Previous CRM experience an advantage. What`s in it for you? Working in a pleasant environment and being a part of the highly talented, professional, and friendly team Learning and collaboration with experts from various market segments Private health insurance & life insurance 24+ days of annual leave Financial, legal, and psychological assistance program Family policy – Parental leave & Care leave Opportunity for additional learning Having a chance to be mentored by any worldwide expert inside Schneider Electric Building a managerial, technical and/or consulting career path in the #1 world sustainable multinational company  |
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