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Service Engineer, Sales Engineer
16.10.2021 - ABB Belgrade

ABB Belgrade

Service Engineer

Your responsibilities
In this role you will be a part of the Service team of Motion Business, working in a dynamic environment with continuous development possibilities.
The main tasks will be:
• Providing service work with low to medium complexity according to work instructions and in line with ABB standard processes, quality standards, and safety guidelines
• Performing service tasks such as installation and commissioning of equipment and routine maintenance independently; identifying technical problems and making analysis through remote or on-site activity in different service categories
• Coordinating, preparing and ensuring that all materials, parts, and equipment are available and at the appropriate quality for Service activities
• Contributing to customer satisfaction by executing service work according to customer order and expectation
• Identifying new sales opportunities by maintaining a good and regular relationship with customers
• Applying safety rules and safe practices as well as environmental responsibilities
• Reporting unsafe practices and incidents to authorities

Your background
• College (applied/vocational studies), Bachelor or Master degree in Electrical Engineering
• Preferable experience and knowledge of drives systems, electrical motors, frequency converters and general automation
• Ability to handle client and customer issues tactfully and professionally
• Willingness to learn and explore
• Team player
• Excellent communication skills
• Strong analytical and problem-solving skills
• Knowledge of English
• Excellent knowledge of Serbian language
• Good PC skills (Word, PPT, Excel)
• Driving license B category

Sales Engineer

Your responsibilities
In this role you will be a part of the global Sales organization of Business area Electrification, working in a global, dynamic environment with continuous development possibilities.
• Working with the distributors and expanding the network of ABB customers
• Pursue new sales opportunities, follow-up on potential sales leads
• Research customer needs and requirements, follow-up calls/meetings
• Generate sales of product/services
• Develop monthly sales plans
• Analysis of customer expectations, tender requirements
• Follow up and constant monitoring of new information regarding targeted segment
• Analysis of customer expectations and tender requirements
• Preparation of technical and commercial parts of the offers
• Ensures appropriate technical and financial aspects of offers, including prices and commercial terms and conditions
• To promote customer understanding of ABB portfolio offering and provide suitable solutions to ensure a positive customer experience throughout the sales process
• Clarification of the technical and commercial part of the offer and participation in negotiations

Your background
• College (applied/vocational studies), Bachelor or Master degree in Electrical Engineering
• Desirable work experience on similar position
• Strong motivation, willingness to learn, expand knowledge and technical skills
• Previous experience in engineering, commissioning or project management is an advantage
• Understanding of project electrical documentation, schematics and circuit diagrams
• Excellent knowledge of Serbian language
• Good knowledge in both spoken and written English language
• Very good knowledge of MS Office applications is mandatory
• Readiness for travel and visits to customers according to market allocation
• Driver`s license B
• Positive, energetic and extrovert personality
• Orientation towards achieving goals and problem solving
• Team spirit with strong sense of responsibility
• Highly expressed communication skills

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